PILLAR 1
DOMAIN · 3 DECISION AREAS
DECISION AREA
Sustainability Claims Defensibility
What evidence, ownership and operational reality are required before a sustainability claim can be made, maintained or withdrawn?
SOLUTION LANDSCAPE
Sustainability Claims Defensibility
369DI PLAYBOOK
Making Sustainability Claims Defensible
RETAIL SUMMIT
DECISION AREA
ESG Decision Ownership
Who owns ESG decisions, who supplies evidence, who may challenge or escalate and who remains accountable?
SOLUTION LANDSCAPE
ESG Decision Ownership
369DI PLAYBOOK
Clarifying Who Owns ESG Decisions
RETAIL SUMMIT
DECISION AREA
ESG Decision Timing & Readiness
When is waiting justified, what must still be prepared and which signals show that delay has become dangerous?
SOLUTION LANDSCAPE
ESG Decision Timing & Readiness
369DI PLAYBOOK
Making ESG Decisions at the Right Time
RETAIL SUMMIT
DOMAIN · 6 DECISION AREAS
DECISION AREA
Workforce Planning, Availability & Flexibility
Which roles need stability, where can capacity flex and how should permanent, temporary, internal and external workforce models work together?
SOLUTION LANDSCAPE
Workforce Planning, Availability & Flexibility
369DI PLAYBOOK
Balancing Workforce Stability and Flexibility
RETAIL SUMMIT
DECISION AREA
Skills, Learning & Future Capability
How can people build and apply the skills needed as products, technology, service and roles change?
SOLUTION LANDSCAPE
Skills, Learning & Future Capability
369DI PLAYBOOK
Building Skills People Can Use as Work Changes
RETAIL SUMMIT
DECISION AREA
Frontline Work Design & Support
How can frontline roles, workloads, priorities, tools and support be designed so people can perform reliably?
SOLUTION LANDSCAPE
Frontline Work Design & Support
369DI PLAYBOOK
Designing Frontline Work People Can Perform Reliably
RETAIL SUMMIT
DECISION AREA
Managers, Priorities & Team Leadership
What must be removed, clarified or supported so managers have the time, decision space and capacity to lead?
SOLUTION LANDSCAPE
Managers, Priorities & Team Leadership
369DI PLAYBOOK
Giving Managers the Capacity to Lead
RETAIL SUMMIT
DECISION AREA
Teams, Roles & Decision Ownership
As work changes, who does the work, owns the process, may decide or challenge and remains accountable?
SOLUTION LANDSCAPE
Teams, Roles & Decision Ownership
369DI PLAYBOOK
Clarifying Roles and Decision Ownership as Work Changes
RETAIL SUMMIT
DECISION AREA
Change Adoption, Trust & Culture
How can new technologies and working methods become trusted, repeated daily practice rather than isolated pilots or announcements?
SOLUTION LANDSCAPE
Change Adoption, Trust & Culture
369DI PLAYBOOK
Turning Change into Trusted Daily Practice
RETAIL SUMMIT
PILLAR 2
DOMAIN · 6 DECISION AREAS
DECISION AREA
Profitability, Costs & Business Performance
Where does the business genuinely create economic contribution once full costs, complexity and shared resources are included?
SOLUTION LANDSCAPE
Profitability, Costs & Business Performance
369DI PLAYBOOK
Finding Where the Business Really Makes Money
RETAIL SUMMIT
DECISION AREA
Cash Flow, Working Capital & Financial Resilience
Where is cash trapped, and how can it be released without weakening inventory, supplier relationships, service or future growth?
SOLUTION LANDSCAPE
Cash Flow, Working Capital & Financial Resilience
369DI PLAYBOOK
Freeing Cash Without Weakening the Business
RETAIL SUMMIT
DECISION AREA
Transformation Investment & Value Realisation
Which transformations are ready to fund and sequence, and which should be delayed, redesigned or stopped because the business cannot yet deliver them?
SOLUTION LANDSCAPE
Transformation Investment & Value Realisation
369DI PLAYBOOK
Investing in Transformations the Business Can Deliver
RETAIL SUMMIT
DECISION AREA
Financial Planning, Forecasting & Performance Management
How can operational and financial assumptions be connected into one trusted forward view that changes as conditions change?
SOLUTION LANDSCAPE
369DI PLAYBOOK
RETAIL SUMMIT
DECISION AREA
Risk, Scenarios & Decision Readiness
Which scenarios, signals and thresholds should trigger decisions before certainty arrives?
SOLUTION LANDSCAPE
Risk, Scenarios & Decision Readiness
369DI PLAYBOOK
Making Risk Decisions Before Certainty Arrives
RETAIL SUMMIT
DECISION AREA
Capital Allocation: Where to Invest & What to Stop
How should competing investments be compared, and what should be funded, held, redesigned, released, exited or stopped?
SOLUTION LANDSCAPE
Capital Allocation: Where to Invest & What to Stop
369DI PLAYBOOK
Choosing Where to Invest and What to Stop
RETAIL SUMMIT
DOMAIN · 2 DECISION AREAS
DECISION AREA
Physical Footprint & Expansion
Where does physical expansion still create real incremental value after catchment, cannibalisation, lease, logistics and operating constraints are considered?
SOLUTION LANDSCAPE
Physical Footprint & Expansion
369DI PLAYBOOK
Choosing Where Physical Expansion Still Makes Sense
DECISION AREA
Asset Transformation & Modernisation
Which existing retail assets justify full transformation, limited refit, continued operation, repurposing or exit?
SOLUTION LANDSCAPE
Asset Transformation & Modernisation
369DI PLAYBOOK
Deciding Which Retail Assets to Transform
DOMAIN · 7 DECISION AREAS
DECISION AREA
Integrated Planning, S&OP/IBP & Decision Ownership
How can demand, supply, commercial and financial assumptions become one credible plan with clear ownership and decisions?
SOLUTION LANDSCAPE
Integrated Planning, S&OP/IBP & Decision Ownership
369DI PLAYBOOK
Turning S&OP and IBP into Decisions
RETAIL SUMMIT
DECISION AREA
Inventory, Working Capital & Service Level Trade-Offs
How much inventory should the business hold, where should buffers sit and how can cash, availability and service be balanced?
SOLUTION LANDSCAPE
Inventory, Working Capital & Service-Level Trade-Offs
369DI PLAYBOOK
Balancing Inventory, Working Capital and Service Levels
RETAIL SUMMIT
DECISION AREA
Scenario Planning, Early Signals & Response Readiness
Which early signals should trigger action, who should own the response and how can the business act before volatility becomes cost or service failure?
SOLUTION LANDSCAPE
Scenario Planning, Early Signals & Response Readiness
369DI PLAYBOOK
Turning Supply Chain Signals into Action
RETAIL SUMMIT
DECISION AREA
In-House, Partner or Hybrid Logistics
Which logistics capabilities should the business own, outsource or combine, and how can control, flexibility and service be protected?
SOLUTION LANDSCAPE
In-House, Partner or Hybrid Logistics
369DI PLAYBOOK
Choosing Between In-House, Outsourced and Hybrid Logistics
RETAIL SUMMIT
DECISION AREA
Warehouse, Transport & Labour Capacity
How can warehouse, transport and labour capacity be matched to changing demand without excess fixed cost or peak failure?
SOLUTION LANDSCAPE
Warehouse, Transport & Labour Capacity
369DI PLAYBOOK
Matching Warehouse, Transport and Labour Capacity to Demand
RETAIL SUMMIT
DECISION AREA
Service Levels & Cost-to-Serve
Which service levels should be offered to different customers and channels, and what do they truly cost to deliver?
SOLUTION LANDSCAPE
Service Levels & Cost-to-Serve
369DI PLAYBOOK
Matching Logistics Service Levels to Cost-to-Serve
RETAIL SUMMIT
DECISION AREA
Warehouse & Intralogistics Automation
Where should warehouse automation be applied, and what must be ready in the process, data, facility and workforce before it can work reliably?
SOLUTION LANDSCAPE
Warehouse & Intralogistics Automation
369DI PLAYBOOK
Making Warehouse Automation Work
RETAIL SUMMIT
DOMAIN · 3 DECISION AREAS
DECISION AREA
Omnichannel Fulfilment & Delivery Promise
What can be promised to customers across channels, and can stock, capacity, partners and cost-to-serve support it reliably?
SOLUTION LANDSCAPE
Omnichannel Fulfilment & Delivery Promise
369DI PLAYBOOK
Setting Omnichannel Delivery Promises You Can Keep
RETAIL SUMMIT
DECISION AREA
Returns & Value Recovery
How can returns remain customer-friendly while more product, inventory and financial value is recovered?
SOLUTION LANDSCAPE
Returns & Value Recovery
369DI PLAYBOOK
Recovering More Value from Returns
RETAIL SUMMIT
DECISION AREA
Omnichannel Resilience & Service Continuity
When stock, systems, sites or partners fail, how can omnichannel fulfilment keep running and protect the customer promise?
SOLUTION LANDSCAPE
Omnichannel Resilience & Service Continuity
369DI PLAYBOOK
Keeping Omnichannel Fulfilment Running
RETAIL SUMMIT
DOMAIN · 3 DECISION AREAS
DECISION AREA
Supplier Proof, Sustainability Data & Operational Readiness
How can reliable sustainability evidence be secured from suppliers and kept usable, current and operationally owned?
SOLUTION LANDSCAPE
Supplier Proof, Sustainability Data & Operational Readiness
369DI PLAYBOOK
Securing Reliable Sustainability Proof from Suppliers
RETAIL SUMMIT
DECISION AREA
Circular Packaging, Returnable Assets & Recovery Operations
How can circular packaging and returnable-asset systems work at scale without losing control of flows, assets or cost?
SOLUTION LANDSCAPE
Circular Packaging, Returnable Assets & Recovery Operations
369DI PLAYBOOK
Making Circular Packaging and Recovery Systems Work
RETAIL SUMMIT
DECISION AREA
Low-Emission Logistics, Energy & Infrastructure Feasibility
Which low-emission logistics routes are operationally feasible, and what do fleet, energy, infrastructure, cost and service conditions allow?
SOLUTION LANDSCAPE
Low-Emission Logistics, Energy & Infrastructure Feasibility
369DI PLAYBOOK
Making Low-Emission Logistics Work
RETAIL SUMMIT
PILLAR 4
DOMAIN · 12 DECISION AREAS
DECISION AREA
Profitable Digital Growth & Channel Economics
Which digital growth routes create real contribution after channel costs and complexity, and where should the business scale, redesign or stop?
SOLUTION LANDSCAPE
Profitable Digital Growth & Channel Economics
369DI PLAYBOOK
Making eCommerce Growth Profitable
RETAIL SUMMIT
DECISION AREA
Commerce Intelligence & Decision Ownership
Which commerce signals matter, who owns the decision and how does data move from dashboards into timely action?
SOLUTION LANDSCAPE
Commerce Intelligence & Decision Ownership
369DI PLAYBOOK
Turning eCommerce Data into Action
RETAIL SUMMIT
DECISION AREA
Product Truth, Digital Shelf & AI Discoverability
How can product information remain accurate, trusted and discoverable across digital shelves, search and AI shopping interfaces?
SOLUTION LANDSCAPE
Product Truth, Digital Shelf & AI Discoverability
369DI PLAYBOOK
Making Products Findable and Trustworthy Online
RETAIL SUMMIT
DECISION AREA
Checkout, Payments & Transaction Reliability
How can checkout and payment friction be removed while valid orders, revenue and transaction trust remain protected?
SOLUTION LANDSCAPE
Checkout, Payments & Transaction Reliability
369DI PLAYBOOK
Completing and Protecting Online Transactions
RETAIL SUMMIT
DECISION AREA
Commerce Platforms & Integration
How can commerce systems be connected without creating technical debt, brittle integrations or vendor dependence?
SOLUTION LANDSCAPE
Commerce Platforms & Integration
369DI PLAYBOOK
Connecting Commerce Systems Without Losing Control
RETAIL SUMMIT
DECISION AREA
AI, Automation & Commerce Operations
Which commerce workflows should be automated, what should remain under human control and how will value be proven?
SOLUTION LANDSCAPE
AI, Automation & Commerce Operations
369DI PLAYBOOK
Automating Commerce Work Without Losing Control
RETAIL SUMMIT
DECISION AREA
Marketplace Control & Reseller Strategy
How can marketplace growth be achieved while protecting pricing, margin, brand presentation, reseller control and customer ownership?
SOLUTION LANDSCAPE
Marketplace Control & Reseller Strategy
369DI PLAYBOOK
Growing Through Marketplaces Without Losing Control
RETAIL SUMMIT
DECISION AREA
Platform Visibility & Retail Media
Which retail media and platform-visibility investments create incremental demand rather than margin leakage or dependency?
SOLUTION LANDSCAPE
Platform Visibility & Retail Media
369DI PLAYBOOK
Making Retail Media Investment Pay Off
RETAIL SUMMIT
DECISION AREA
Social Commerce & Live Selling
How can creators, social content and live formats become a repeatable sales model without weakening margin, fulfilment or trust?
SOLUTION LANDSCAPE
Social Commerce & Live Selling
369DI PLAYBOOK
Building Repeatable Sales Through Social Commerce
RETAIL SUMMIT
DECISION AREA
Customer Retention & Investment Decisions
Which customers, behaviours and moments deserve retention investment, and where should over-rewarding stop?
SOLUTION LANDSCAPE
Customer Retention & Investment Decisions
369DI PLAYBOOK
Making Customer Retention Profitable
RETAIL SUMMIT
DECISION AREA
Loyalty, Membership & Partner Ecosystems
How can loyalty and membership create lasting value beyond repeated discounts, with benefits, partners and funding that can endure?
SOLUTION LANDSCAPE
Loyalty, Membership & Partner Ecosystems
369DI PLAYBOOK
Building Loyalty Beyond Discounts
RETAIL SUMMIT
DECISION AREA
Customer Service, Automation & Recovery
How can self-service, automation and human support be combined to resolve problems without losing trust?
SOLUTION LANDSCAPE
Customer Service, Automation & Recovery
369DI PLAYBOOK
Resolving Customer Problems Without Losing Trust
RETAIL SUMMIT
DOMAIN · 7 DECISION AREAS
DECISION AREA
Price, Promotion & Shopper Value
How can price, promotion and private-label value remain clear and credible without training deal dependence or eroding margin?
SOLUTION LANDSCAPE
Price, Promotion & Shopper Value
369DI PLAYBOOK
Making Shopper Value Clear and Credible
RETAIL SUMMIT
DECISION AREA
Category, Assortment & Shelf Conversion
How can category roles, assortment, shelf space and product communication make products easier to find, understand and choose?
SOLUTION LANDSCAPE
Category, Assortment & Shelf Conversion
369DI PLAYBOOK
Turning Category and Assortment Decisions into Sales
RETAIL SUMMIT
DECISION AREA
Retailer–Brand Activation & Store Execution
How can retailer-brand plans survive handover, local adaptation and store execution, with the readiness and evidence to prove they worked?
SOLUTION LANDSCAPE
Retailer–Brand Activation & Store Execution
369DI PLAYBOOK
Making Retailer–Brand Activation Work in Stores
RETAIL SUMMIT
DECISION AREA
Store Operations, AI & Automation
How can store signals and exceptions become prioritised action through AI and automation without adding noise or workload?
SOLUTION LANDSCAPE
Store Operations, AI & Automation
369DI PLAYBOOK
Making AI and Automation Work in Stores
RETAIL SUMMIT
DECISION AREA
Store Experience, Service & Assisted Selling
How should space, service, product interaction and assisted selling help shoppers understand, compare, decide and complete the journey?
SOLUTION LANDSCAPE
Store Experience, Service & Assisted Selling
369DI PLAYBOOK
Designing Store Experiences That Help Shoppers Decide
RETAIL SUMMIT
DECISION AREA
Shopper Missions, Habits & Buying Behaviour
Which shopper missions and habits can be influenced, what should change and how can incremental value be proven?
SOLUTION LANDSCAPE
Shopper Missions, Habits & Buying Behaviour
369DI PLAYBOOK
Creating Incremental Value from Shopper Missions
RETAIL SUMMIT
DECISION AREA
Store Systems Modernisation & Operational Continuity
How can store systems, payments and infrastructure be modernised without disrupting live operations?
SOLUTION LANDSCAPE
Store Systems Modernisation & Operational Continuity
369DI PLAYBOOK
Modernising Store Systems Without Disrupting Operations
DOMAIN · 6 DECISION AREAS
DECISION AREA
Retail Media Networks & Omnichannel Campaigns
How can a retail media network connect audiences, inventory, campaigns and credible proof of advertiser value?
SOLUTION LANDSCAPE
Retail Media Networks & Omnichannel Campaigns
369DI PLAYBOOK
Building Retail Media Networks That Prove Their Value
RETAIL SUMMIT
DECISION AREA
Customer Data, CRM & Activation
How can permissioned customer relationships be activated at the right moment, through the right channel and with the right level of relevance?
SOLUTION LANDSCAPE
Customer Data, CRM & Activation
369DI PLAYBOOK
Making Customer Activation Timely and Relevant
RETAIL SUMMIT
DECISION AREA
Marketing Effectiveness, Experimentation & Investment Decisions
How can media, CRM, personalisation and content be compared using credible evidence, then scaled, redesigned, reallocated or stopped?
SOLUTION LANDSCAPE
Marketing Effectiveness, Experimentation & Investment Decisions
369DI PLAYBOOK
Turning Marketing Evidence into Investment Decisions
RETAIL SUMMIT
DECISION AREA
MarTech Platforms, Integration & Data Governance
Which MarTech capabilities should be owned, bought or sourced, and how can the stack remain integrated, governed and adaptable?
SOLUTION LANDSCAPE
MarTech Platforms, Integration & Data Governance
369DI PLAYBOOK
Building a MarTech Stack That Stays Adaptable
RETAIL SUMMIT
DECISION AREA
AI, Automation & Marketing Operations
Which marketing workflows and decisions should be redesigned with AI and automation, under what human control and with what proof of performance?
SOLUTION LANDSCAPE
AI, Automation & Marketing Operations
369DI PLAYBOOK
Redesigning Marketing Operations with AI and Automation
RETAIL SUMMIT
DECISION AREA
MarTech Adoption, Utilisation & Value Realisation
How can MarTech implementation become adoption, utilisation, scale and measurable business value?
SOLUTION LANDSCAPE
MarTech Adoption, Utilisation & Value Realisation
369DI PLAYBOOK
Turning MarTech Implementation into Measurable Value
RETAIL SUMMIT
DECISION AREA
Store Systems Modernisation & Operational Continuity
How can store systems, payments and infrastructure be modernised without disrupting ongoing operations?
SOLUTION LANDSCAPE
Store Systems Modernisation & Operational Continuity
369DI PLAYBOOK
Modernising Store Systems Without Disrupting Operations